Purchasing FAQs
What payment methods are accepted?
All payment is processed through KiezelPay, a secure third-party service. They accept PayPal, Venmo, and all major credit cards.
Is this purchase a one-time purchase or subscription?
TennisTrkr purchase is a one-time purchase for a lifetime license. This purchase also includes any updates to the current TennisTrkr app.
How do I uninstall TennisTrkr?
View this article from Fitbit on how to remove an app.
I already purchased this app. Why am I asked to pay again?
If a purchased app is deleted and then re-installed, it may need to be reactivated. Reactivation is free. Simply visit the /k-pay.io/code/unlock.
I would like to request a refund.
TennisTrkr has a 30-day refund policy. In order to request a refund, you will need to contact KiezelPay, my payment processor, directly. You may contact them from their FAQ page at https://k-pay.io/faq/. I am unable to issue refunds directly. If you’ve encountered any issue or problem with my app, feel free to contact me using the contact form below and I’ll look into the issue.
App FAQ
How do I view my previous matches?
The TennisTrkr app saves your last three matches. From the main screen of the TennisTrkr app on your Fitbit, tap the bottom-left icon. Then tap a match listed to view previous match score and stats.
How do I set up for a Best of 3 Sets with a 10-pt tiebreaker in 3rd set (USTA League Match Format)?
From the TennisTrkr, open the match settings by tapping the settings icons in the top-right. Change “Match Format” to “Best of 3 Sets”, and “Final set” to “10pt Tiebreak”. Then click “Save Settings”. From here, change the server if necessary, and press the play button in the bottom-right to start the match.
How do I view my won break points and other stats during a match?
During a match, press the pause button in the bottom right. Then press the more icon at the bottom (looks like three dots). This will open the match stats window. Press the “X” in the bottom-right to close the match stats window.
Compatible Hardware
Which smartwatches are compatible with TennisTrkr?
TennisTrkr is compatible with the Fitbit Versa (1st generation), Fitbit Versa Lite, Fitbit Versa 2, and Fitbit Ionic.